Ironzee is operated at NO:18 5TH STREET NEW COLONY,BALA MURUGAN TEMPLE BACK SIDE BRINDAVAN NAGAR ADAMBAKKAM, CHENNAI -6000088,Tamil Nadu, India.
a) Ironzee reserves the right to restrict, suspend, discontinue or cancel the service at management’s exclusive discretion. Ironzee will make every reasonable effort to provide advance notice of its action(s) to all active members. Ironzee accepts no responsibility should any active member(s) not receive advance notice of its intention to restrict, suspend, discontinue or cancel its services.
The services will be restricted to pin-codes, city-wise, region wise, per the policy offering of Ironzee.
b) Ironzee shall make all reasonable attempts to offer the services as assured. However, on days of unexpected disruptions of traffic due to public rallies, bandhs and other such occasions, the services are likely to get affected/delayed/postponed.
c) The services will be restricted on any national holidays and major government holidays as per the policy offering of Ironzee.
Fair Usage Policy
As per our fair usage policy, customers shall adhere to use our services in a fair manner and not indulge in misusing in any other manner. Should there be any instances, Ironzee at its sole discretion, shall accept/reject the subscription.
a) For any garment collected from a customer's door step or from any of our points, Ironzee will try it's best to process them and deliver back within 48-72 hours, failing which customers will be communicated in advance about the delay.
b) For clothes collected for dry-cleaning/starching/bleaching, the delivery period may vary/take longer than the assured 72 hours.
The following items, but not limited to, are excluded in the agreement and will not be processed by Ironzee:
> Any floor mats or bath mats.
> Carpets of any nature.
> Any and all torn or damaged garments.
> Heavy curtains and other fabrics which are difficult to process.
> Any and all garments that do not fall under the laundry process capacity that Ironzee units can handle.
However, if they can be at an additional cost, they will be decided on case to case basis by Ironzee.
Pick up and Drop-off
Ironzee will allocate a time slot for their routine pick-up and drop-off at every customer’s door-step, which will be communicated to the customer in advance. This time slot will have a window of 5 minutes to 10 minutes and will be adhered to: alternate day, or weekly slot, whichever is preferred by the customer.
Should the customer not be in a position to attend to this at the designated time slot, within the window provided, Ironzee holds the rights to forfeit or cancel that particular slot.
Permission of Entry
It’s the customers duty to arrange prior permission to enter apartment complex / complexes, failing which Ironzee services shall not be available to service such locations. Our pickup and delivery personnel shall not be forced to wait for want of such permits and should such occasions arise, will be forced to leave the premises without the scheduled pickup / delivery.
a) The customer takes complete responsibility and is accountable in cases where persons other than those that have subscribed to the service , receive the goods on his/her behalf. It will be the customer's responsibility to ensure the safety of his/her goods. Ironzee will not take responsibility for any loss / damage / theft of the delivered goods in such cases.
b) You can choose to give us an alternate phone no, other than the one registered with us, to receive SMS alerts and/or any other communication from Ironzee to you. In such cases, Ironzee will not be responsible for any loss of information/intimation to the registered user about his/her goods. Email to us the alternate phone no along with your Subscription ID. No verbal instructions on this will be accepted.
Ironzee reserves the right to cancel the services at any point of time to its customers for the following reasons but are not limited to:
1) violation of any or all of these Terms and Conditions;
2) misrepresentation of any information or any misuse of this service;
3) violation of any national law or regulation in connection with the use of this service;
4) failure to pay for any additional services enjoyed by the customer;
5) a cheque or any sort of payment to a participating store or brand is returned for insufficient funds or is invalid for any reason;
6) a debit or credit card payment to a participating store is contested for any reason and payment stopped;
7) commission of fraud or abuse involving any portion of this services;
8) if found, misusing the services or clubbing other tenant's / neighbor’s / clothes or any type of garments in their name; or
9) action, in any other way, to the detriment of this service program or any of its alliances; all as may be determined by Ironzee in its sole discretion. In any of the above cases, the refund of the monthly subscription will be solely under the discretion of Ironzee management.
Changes in Terms and Conditions
Ironzee reserves the right to make any changes to the services (whether material or otherwise), including the ways in which the services operate and work, eligible items, the expiry of services, the limits, to modify or cancel the services, Terms and Conditions, regulations, benefits, conditions of participation and subscription, even though changes may affect the services offered at the time of subscription; all and as may be determined by Ironzee in its sole discretion. You will be bound by any such changes.
Notice of Changes
Any such changes will be shown in these Terms and Conditions on the Ironzee web site or mobile apps if any, and will be effective immediately unless stated otherwise. A notice that a change has been made will be placed on the web site for a reasonable period of time. Any changes to any printed version of the Terms and Conditions will be contained in the next reprinting of that printed version. Ironzee will attempt to notify its active customers regarding major service offering changes, but will not be liable for failure to do so, and all customers will nevertheless be bound.
Neither the service nor any offering by the service creates, constitutes or gives rise to any legal or contractual rights by members against Ironzee.
Ironzee will not provide partial/full refund in any case but we may provide a complimentary re-wash in some cases. The final decision for the same rests with Ironzee management.
Communications Not Received
Ironzee is not liable for loss of misdirected correspondence, requests, or any communication that may be incomplete, illegal, delayed, lost or stolen.
No Guarantees on Merchandise & Services
Ironzee, its parent, subsidiaries, affiliates, franchisees, and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items of merchandise or with respect to its services rendered, and shall not be liable for any loss, expense (including without limitation, any legal fees), accident or inconvenience that may arise in connection with the use of such items or as a result of any defect or failure of such items, for all damages or any fault occurred at its premises or during transit.
Restricted by Law
This service or participation therein is not valid and/or rendering services by Ironzee is void , where prohibited or restricted by law.
Service violations, fraud or abuse in relation to the utilization of services is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by Ironzee, including, without limitation, the forfeiture of all money paid, vouchers, or merchandise issued pursuant towards participating or subscribing for the services.
Interpretations of this Terms & Conditions shall be at the sole discretion of Ironzee. Ironzee reserves the right to add, modify, delete or otherwise change these Terms and Conditions or any rules related to the services at its sole discretion, with or without notice.
Packages, Delivery materials and usage
Any packages or any delivery materials which is a property of Ironzee if handed over to the customer at any time during the tenure of services rendered, will continue to be a property of Ironzee and will have to be returned immediately upon request in the same condition as handed over.
Usage of subscription
The customer is free to use the subscription package against any garment (excluding those falling under exclusions) upon the payment of subscription for the specified tenure alone.
Usage of subscription between cities
The usage of subscription can be used within the particular city for a specific address against each subscription. This cannot be transferred or used against any other addresses within the same city or any other city. .
Please be assured that Ironzee will make utmost efforts to ensure that Ironing, Washing, Drying, and Folding services are maintained at the highest level of quality. Ironzee service is provided subject to your “customer compliance” and acceptance with the terms and conditions set forth as follows. Garment Care / Missing or Damaged goods: Ironzee assumes no liability for damage due to normal wear and tear, fading or shrinkage during washing and drying. Ironzee shall not be held responsible for loss or damage to any personal or non-cleanable items left in the clothes or bags such as money, jewelry or anything else. Ironzee takes no guarantee of color bleed in laundry. You are advised not to give clothes that may bleed color in laundry. Wet clothes will not be accepted at any cost. In the unlikely event of damage or loss, Ironzee shall do everything possible to remedy the issue. We ask that each customer notify within 24 hours of receipt of delivery of any lost or damaged garments from any particular lot. Claims recorded beyond 24 hours will not be eligible for any consideration. The claim must be accompanied by original receipt. Failure to do so constitutes waiver of the claim for any loss or damages from that delivery.
Ironzee accepts payment in Cash upon Delivery of garments back to the Customer. Customers are advised to estimate the bill amount at the time of handing over your garments to the Pickup personnel. The exact bill amount will be informed to the customer via SMS after garments are booked at Processing Centre. The Invoice will be handed over to the customer at the time of Delivery. All advance payment must be recorded in the Pickup Slip and signed by our Pickup personnel. Ironzee may from time to time provide certain users with promotional offers and discounts that may result in different Charges for the same or similar services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
Any acceptance of cancellation after pickup of garments will be under the discretion of the management of Ironzee. If you are unavailable at home during pickup and drop off at the designated time, please let us know 2 hours in advance for cancelling and rescheduling the pick up and drop off of the garments. If the management decides any garment cannot be processed, they will be returned and only those garments which can be processed will be taken into processing. No partial cancellations are allowed.
Refunds for services/packages shall be provided at the sole discretion of the management. If approved for a refund, the refund amount shall be processed through the same source where the payment came from, unless and until the customer proves with substantial documents and reasoning for the refund to be processed to another account. However, this again will be under the sole discretion of Ironzee. Any refund to the customer that may be applicable will be processed within 7 business days at the sole discretion of Ironzee.
Depending on what preferred pick-up slot the customer chooses: Alternate day or Weekly, the company closes all the customer calls for every visit it makes to the customers place in the following cases:
a) Not Available: This happens should in case the customer is not available at the time when our pick-up / delivery boy turns up at the customers place.
b) Door Locked: This happens should in case the door is locked at the time when our pick-up / delivery boy turns up at the customers place.
c) Delay In Delivery, Hence No Pick-up: This happens should in case if Ironzee is not able to honor the previous day / day's delivery, and hence if the customer refuses to give any new pick up.
d) Break down / not able to attend: This happens should in case if Ironzee vehicle breaks down or not able to reach the customers place at the designated time slot or within the time slot.
e) Missed Time Slot: This happens should in case if Ironzee is not able to reach the customers place at the designated time slot or within the time slot, hence the customer refuses to give clothes.
f) No Pick up: This happens should in case if the customer decides for whatsoever reason not to handover clothes on any particular day.
The information contained in this website is for general information purpose only. The information is provided by Ironzee and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, Ironzee takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond control.